This is the only person that they would give me to talk to. Come to find out this lady was not in charge of anything except the Human Resource Department. I told her that I stayed at Harrah's in Atlantic City and Las Vegas and I had never had my reservation given away. I asked to speak to someone else and a woman that had been standing there listening stepped forward and said that she was in charge and that she had this happen to her'all the time' when she traveled. I asked to talk to a manager and a young man ( about 21 or so) came and said there was nothing they could do that they had no rooms. The good news was that they had booked us in a Holiday Inn a few miles down the road. The bad news was that they had given away our room and that there were none other available there.

I went to the check-in desk and the receptionist told me that she 'had some bad news and some good news'. We actually arrived at the hotel at about 5:45 pm. They said that they would note that and it would be okay. We were traveling and I called the hotel on the morning of our arrival and told them that we would be arriving late and that we wouldn't be there until about 8:00 p.m. We had stayed there previously and I wanted to have my family see the casino and the riverboat, etc. I received confirmation of this reservation via email. We were traveling from Florida and I had made a reservation several weeks before our trip to stay at Harrah's in Metropolis on our way back to Wisconsin.

Harrah's Casino Metropolis HOT